LEGAL & COMPLIANCE

Terms & Conditions

Last Updated: September 22, 2026

These Terms & Conditions govern your use of the Magra Systems website, services, forms, communications, and related offerings.

Legal Agreement

Magra Systems is operated by Magra AI LLC, based in Fremont, California.

By using this website, submitting a form, requesting information, or engaging our services, you agree to these Terms & Conditions.

1. Website Use

You may use this website for lawful business and informational purposes only.

You agree not to:

  • misuse, interfere with, or attempt to disrupt the website or related systems;

  • attempt unauthorized access to accounts, systems, data, or infrastructure;

  • submit false, misleading, unlawful, or malicious information;

  • copy, reproduce, distribute, or commercially exploit website materials without authorization, except as permitted by law.

We may modify, suspend, or discontinue parts of the website at any time.

2. Services

Magra Systems provides practical automation and customer follow-up solutions for local businesses, including services such as:

  • missed-call text-back and customer follow-up automation;

  • review-request automation;

  • reputation monitoring and response workflows;

  • related CRM, communication, and business process automation.

Specific services, features, integrations, timelines, and deliverables may vary by client and may be described in a separate proposal, service agreement, invoice, order, or written scope of work.

If there is a conflict between these website Terms and a separately signed client agreement, the signed client agreement will control for that engagement.

3. Fees, Billing, Subscriptions, Refunds, and Cancellation

Fees and billing terms applicable to a service will be disclosed at the time of purchase, including in the applicable checkout, proposal, order, invoice, or service agreement.

The standard pricing for the current Magra Systems core service is:

  • $799 implementation fee charged at signup.

  • The first 90 days of system management are included with the implementation.

  • Beginning after the 90-day included period, ongoing system management is billed at $149 per month.

  • The monthly subscription continues until canceled.

Founding Client Offer: Magra Systems is offering a limited introductory rate to its first three qualifying clients. Under the Founding Client Plan, the implementation fee is discounted from $799 to $499, and ongoing management beginning after the initial 90-day included period is discounted from $149 per month to $99 per month.

Clients who purchase the Founding Client Plan retain the $99/month Founding Client rate for the current core service, unless the client later agrees to a materially different service package, expanded scope, or additional services.

The specific price displayed and accepted at checkout or otherwise agreed to in writing is the price applicable to that client's purchase.

By purchasing a recurring service, you authorize Magra Systems, operated by Magra AI LLC, and its payment processor to charge the payment method provided for the amounts and billing intervals disclosed at checkout.

You may cancel ongoing service at any time. Cancellation will prevent future recurring charges but will not retroactively cancel charges already incurred.

Refund Policy: Because the implementation fee covers setup, configuration, onboarding, and other work that may begin shortly after purchase, payments for implementation work that has already begun or been completed are generally non-refundable. If you request cancellation before implementation work has begun, Magra Systems may provide a full refund of the implementation fee. Magra Systems may also issue full or partial refunds at its discretion when appropriate. Nothing in this policy limits any refund or cancellation rights required by applicable law.

If a payment fails, Magra Systems may retry the payment, contact you regarding the outstanding balance, and suspend or discontinue service until payment is resolved.

Any material third-party messaging, phone, software, or usage charges that are not included in the agreed service price will be disclosed before they are activated or charged.

4. No Guaranteed Results

Magra Systems does not guarantee any specific business outcome.

This includes, without limitation:

  • revenue increases;

  • lead volume;

  • lead conversion;

  • appointment volume;

  • customer response rates;

  • review volume;

  • review ratings;

  • search rankings;

  • Google Business Profile performance;

  • customer retention;

  • missed-call recovery rates.

Automation can improve consistency and response processes, but results depend on factors outside our control, including customer behavior, business operations, market conditions, third-party platforms, messaging deliverability, and the client’s own products and services.

5. Reviews and Reputation Practices

Magra Systems supports authentic customer feedback and legitimate review-request workflows.

We do not knowingly provide or support:

  • fake reviews;

  • purchased reviews;

  • fabricated testimonials;

  • deceptive review practices;

  • manipulation of customer sentiment;

  • misleading representations of customer experiences.

Clients are responsible for complying with the policies of Google and any other review platforms they use.

6. Third-Party Platforms and Integrations

Our services may use or integrate with third-party systems such as CRM platforms, phone and messaging providers, cloud services, review platforms, analytics tools, and other software providers.

Magra Systems does not control these third-party platforms and is not responsible for:

  • outages;

  • feature changes;

  • policy changes;

  • account suspensions;

  • delivery failures;

  • data interruptions;

  • pricing changes;

  • service discontinuation;

  • other actions taken by third-party providers.

Use of third-party services may also be subject to their own terms and policies.

7. SMS Terms

If you affirmatively opt in to receive SMS/MMS communications from Magra Systems, operated by Magra AI LLC, we may send messages related to:

  • your inquiry;

  • requested information;

  • customer service;

  • service updates;

  • review requests;

  • other communications you have specifically consented to receive.

Providing a phone number alone does not constitute consent to receive SMS/MMS messages.

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS/MMS messages is voluntary and is not a condition of purchase.

Age Requirement
You must be at least 18 years old to use our services or opt in to receive SMS messages from Magra Systems. By submitting a form or opting in to communications, you confirm that you are 18 years of age or older.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact:

[email protected]

Wireless carriers are not responsible for delayed or undelivered messages.

For more information about how we handle personal and mobile information, please review our Privacy Policy.

8. Intellectual Property

Unless otherwise stated, website content, branding, graphics, designs, text, workflows, and other original materials created by Magra Systems are owned by or licensed to Magra AI LLC and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, license, or commercially exploit protected materials without prior written permission, except where permitted by law.

Third-party trademarks, logos, and service names remain the property of their respective owners.

9. Client Responsibilities

Clients are responsible for providing accurate information and maintaining lawful business practices.

Clients are also responsible for:

  • obtaining required customer permissions and consents;

  • complying with applicable laws and industry requirements;

  • maintaining accurate contact and customer data;

  • honoring opt-out requests;

  • using automation tools responsibly;

  • complying with third-party platform policies.

Magra Systems may decline or discontinue services that we reasonably believe would involve unlawful, deceptive, abusive, or non-compliant activity.

10. Privacy

Your use of the website and services is also subject to our Privacy Policy.

The Privacy Policy explains how Magra Systems collects, uses, safeguards, and handles personal and mobile information.

11. Disclaimers

The website and general informational materials are provided on an “as is” and “as available” basis.

To the extent permitted by law, Magra Systems and Magra AI LLC make no warranties, express or implied, regarding uninterrupted availability, error-free operation, compatibility with every third-party system, or specific business outcomes.

Nothing on this website constitutes legal, tax, accounting, or financial advice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Magra Systems and Magra AI LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or services.

This may include losses related to:

  • lost profits;

  • lost business opportunities;

  • lost data;

  • third-party outages;

  • messaging failures;

  • customer actions;

  • platform changes;

  • service interruptions.

Any liability relating to paid services may be further governed by the applicable client agreement or service terms.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

13. Changes to These Terms

We may update these Terms & Conditions periodically.

When material changes are made, we may update the “Last Updated” date at the top of this page.

Continued use of the website after changes become effective constitutes acceptance of the revised Terms, where permitted by law.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute relating to these website Terms will be handled in an appropriate court with jurisdiction in California, unless another agreement between the parties provides otherwise.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Magra Systems

Operated by Magra AI LLC.
Email: [email protected]
Location: Fremont, California, United States

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Practical automation systems for local businesses, built with privacy and compliance in mind.

Magra Systems is operated by Magra AI LLC.

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